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Luxwin > Warranty

Warranty

Being a locally owned and operated company, we pride ourselves on our existing reputation and endeavour to ensure we continue to be a market leader in Double Glazed windows

By Following our Care and maintenance guide your windows and doors have a structural guarantee warranty for 10 years and a hardware warranty of 2 years from installation. 

    The extent of the warranty is limited to defects arising from faulty workmanship or materials for a period of ten (10) years from the date of practical completion, subject to the following conditions:Moving parts which are subject to wear as part of normal use are guaranteed for a period of two (2) years from the date specified above.

    • The product must be installed and maintained in accordance with Jason Windows installation and maintenance recommendations, and the relevant Australian Standards (standards.org.au).
    • Manufacturing standards and tolerances are not deemed defects.
    • The customer must not carry out any remedial work to allegedly defective products without first obtaining the written consent of Jason Windows to do so.

    THE WARRANTY DOES NOT COVER:

    • Products that have been subjected to abuse, misuse or neglect.
    • Colour variations or shades that may occur with powder coat or anodised finishes.
    • Products that have not been maintained in accordance with the Care and Maintenance instructions specified by Jason Windows.
    • Products which have been supplied according to a required specification, where such specifications are subsequently determined as inappropriate.
    • Products that have been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.
    • Products which have been supplied but not installed in accordance with the requirements of the National Construction Code.
    • Products subjected to corrosive environments.
    • To the extent permitted by law, any consequential loss arising from defective or faulty products supplied by Jason Windows Pty Ltd.

    CLAIMS

    Warranty related claims are required to be forwarded to Jason Windows in writing within one month of the product defect arising.

    Send us an email for more details.